Privacy Policy

Some of the businesses we support use our AI agents to send you text messages — for example, follow-ups after a missed call, appointment reminders, or answers to questions you asked by text. These messages are sent through our messaging provider, Twilio.

• What you'll receive: transactional messages related to your inquiry, booking, or request — such as missed-call recovery outreach, scheduling confirmations, and replies to your questions. We do not send marketing or promotional SMS without your separate opt-in.
• Message frequency: depends on your interaction with the business. Typically a handful of messages per request, and you can stop them at any time.
• Opt out: reply STOP to any message to cancel SMS from that business. Reply HELP for support. Opting out does not affect messages sent by other means (email, call).
• Carriers: by consenting to receive texts, you confirm you are the subscriber or authorized user of the phone number provided, and that messages may be delivered by your mobile carrier. Message and data rates may apply.
• Sharing with Twilio: to deliver the SMS, your phone number and the message content are shared with Twilio as our processor. Twilio's privacy policy is available at twilio.com/legal/privacy.

Information We Collect

• Contact details you give a business directly: name, phone number, email address, and company.
• Message content from your calls and texts so our AI agents can understand and assist you.
• Usage data such as appointment times and interaction history, used to provide the service.

How We Use Information

• To respond to your inquiry, book or remind you of an appointment, and answer your questions.
• To operate, maintain, and improve the AI agent services for the businesses we support.
• To comply with legal obligations and protect against fraud or abuse.

Data Sharing

We share information only with our service providers (such as Twilio for SMS and our hosting platform) as needed to deliver the service, and when required by law. We do not sell your personal information.

Data Retention

We keep message and interaction records for as long as needed to provide the service and meet legal or record-keeping requirements, then delete or anonymize them.

Your Rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to withdraw consent for SMS. To exercise any right, contact us using the details below. SMS consent can also be withdrawn by replying STOP.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data accordingly.

Changes to This Policy

We may update this policy from time to time. We'll post the revised version here with a new "Last updated" date. Material changes will also be communicated where appropriate.

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